Terms & Conditions


Welcome to Urban-Garden.co.uk. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Urban-Garden’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term Urban-Garden or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:

Urban-Garden Wholesale LTD,
Unit 22,
Century Street Industrial Estate,
Clement Street,
S9 5DX.

Company Number: 8398987


The term ‘you’ refers to the user or viewer of our website.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

We will not be held liable for any injury, damages, costs or any other financial loss as a result of unauthorized access or alteration to our website, nor will we be held liable for any damage or financial loss that may result from the transfer of harmful information to your system.

Communication of information via the Internet may be subject to delay, we will not be held liable for any interruption in the processing of your order if such a delay causes you and/or a third party financial loss. We will not be held liable for any damages, costs or any other financial loss which may arise from your inability to use our website or access information and services therein.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You are displayed the price and number of each product you purchase from us when you confirm your order. We reserve the right, for any reason, to amend this price. In the occurrence of such an event, we’ll contact you with the correct price. You’ll then be given the option to either proceed with the order or cancel. Occasionally we may be unable to deliver the product(s) you have ordered, on these occasions we will contact you to arrange an alternative. We will not be held responsible for any loss or damages which arise from this lack of availability.

We will offer a full refund or exchange for any product that is returned, in it’s original packaging and full resaleable condition within 14 days of purchase. You will be responsible for returning the product to us including any and all costs involved. If you are unable to do so, we can arrange collection of goods, but you will be liable for all costs incurred. Any goods found damaged or otherwise unsaleable upon return will be charged for IN FULL. Special offers and promotions are subject to availability and only for the time period quoted.

If you receive a faulty product from us, we will offer to either refund the cost of the goods or exchange them. In either case we will cover the costs of returning and/or reshipping replacement items.
We must be notified in writing of any such faulty product within seven days of delivery. Failure to notify us of a fault will result in us being unable to meet the above commitments.
If any product returned as faulty is found to be in working condition upon testing, you will be charged a restocking and administration fee equal to 10% of the price you paid for the item and you will be charged for any postage and packaging costs incurred.

If any conditions and clauses contained in this agreement are deemed invalid and/or unenforceable, the remainder of the agreement shall still stand.
If either party does not take action to enforce their rights under this agreement, it does not affect the party’s ability or right to take action in the future.
We reserve the right to amend the terms and conditions contained within this contract. By purchasing from us, you agree and accept our right to do so.
We reserve the right to refuse sale of products to anyone suspected of breaking United Kingdom laws by growing plants that are illegal within the UK.

As an Internet retailer we adhere to all UK laws to which we are bound. This agreement between you and us shall be governed by English(UK) law. Placing any order on this website or over the telephone with a representative of this company means you accept the above terms and conditions of ordering. These terms and conditions do not affect your statutory rights.